Returns & Cancellation Policy — LYTEA

We want you to enjoy every LYTEA product you purchase. If you have any problems or want to make a return, please email us at contact@lytea.co

This website (lytea.co) is operated by LYTEA. Throughout the site, the terms "we", "us", "our" and "the company" refer to LYTEA. By using this website and placing an order, you accept all terms, conditions, policies and notices stated here.

Your right to cancel

Under the Consumer Contracts Regulations 2013, you have the statutory right to cancel an order for goods bought online within 14 days without giving any reason. LYTEA voluntarily extends this period to 30 days — you have 30 days to return your products, beginning with the day after the day on which you receive the goods.

Subscription

You may cancel your subscription at any time — there is no minimum term or fixed commitment. You can cancel yourself within your account online, or by emailing contact@lytea.co.

Cancellation may take up to 5 working days to process. To avoid being charged for the next billing period, please make sure you cancel at least 120 hours before the payment is due to leave your account. If a subscription order has already been processed for dispatch before we receive your notice of cancellation, it will be dispatched and charged as scheduled — however, you may return it under the terms set out below.

If, within 30 days of receiving a subscription box, you wish to obtain a refund, the items must be returned in their original condition, with no damage, and in suitable retail condition for future sale. If this is adhered to, we will refund the full amount of the order excluding the original postage and packaging costs, which cover our expenses to pack and dispatch the order. The customer is responsible for the cost of returning the goods. On receiving the goods, we will check their condition and only then will the refund be issued. Please include your name and order number so it is clear the package is yours. Refunds are processed within 2–3 working days of approval, and in any case no later than 14 days after we receive the returned goods.

LYTEA Bottles and Non-Subscription Goods

You have the right to cancel orders for goods bought online and receive a refund during a period of 30 days, beginning with the day after the day on which you receive the goods. This also applies to customers outside the UK.

The customer is responsible for the cost of returning the cancelled items to LYTEA. The items must be returned in their original condition, with no damage, and in suitable retail condition for future sale — if this is adhered to, we will refund the full value of the order. Refunds will be made without undue delay and no later than 14 days after we are notified of your cancellation, although we may withhold the refund until we have received the goods back or you have supplied evidence of having sent them.

If certain goods from a bundle package are to be kept, the value of those goods will be deducted from the final refund amount. If the goods show signs of use beyond what is necessary to establish their nature, characteristics and functioning (for example, a used bottle, or opened consumable products), we reserve the right to reduce the refund to reflect the diminished value of the goods, or — for products which cannot be returned after opening for hygiene reasons — to refuse a refund.

After the 30-day period has lapsed, we reserve the right to refuse any return. In exceptional circumstances a return may be considered at our discretion — please email contact@lytea.co quoting your order reference number.

Returns address

Please note that all returns are shipped to our fulfilment centre in Poland:

LYTEA RETURNS [street and number] [postcode, city] Poland

Please include your name and order number in the package so it is clear the return is yours. We recommend using a tracked international shipping service, as we cannot be held responsible for returns lost in transit.

Damaged or Incorrect Goods

If your products arrive damaged or do not objectively meet the description given on the website, please email us at contact@lytea.co within 14 days of receipt, quoting your order reference number and stating the reason for the return or refund.

For damaged or incorrect goods: we will cover the costs associated with replacing the goods and refund any charges associated with returning them where this is required; we will refund the value of your order for those goods plus the cost of return postage from the UK and other territories; refunds will be made within 7 days of our receipt of the returned goods.

You are legally obliged to take reasonable care of the goods while they are in your possession.

Amendments to Orders

Amendments to orders can be made by contacting LYTEA via email and only when confirmation is granted. If an order has already been processed or dispatched, it may not be possible to stop it — in that case, the standard return terms above apply, and any additional postage costs are the responsibility of the customer.

Products Returned Exceeding the Cancellation Period

Please email contact@lytea.co quoting your order reference number — each case is considered individually.

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Nothing in this policy limits or excludes your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 in respect of goods which are faulty or not as described.