Returns & Cancellation Policy — LYTEA

We want you to enjoy every LYTEA product you purchase. If you have any problems or want to make a return, please email us at contact@lytea.co.

This website (lytea.co) is operated by LYTEA. Throughout the site, the terms "we", "us", "our" and "the company" refer to LYTEA. This policy forms part of our Terms and Conditions.

Your right to cancel

If you are a consumer in the United Kingdom, you have a statutory right to cancel an order for goods bought online within 14 days of receiving them, without giving any reason. LYTEA voluntarily extends this period to 30 days — you have 30 days to return your products, beginning with the day after the day on which you receive the goods. Customers outside the UK benefit from the same 30-day guarantee, in addition to any mandatory rights under the consumer law of the country or state in which they live.

What you get back

• Cancellation within 14 days of delivery (statutory period, UK): we refund the product price plus the cost of standard delivery to you. If you chose a faster delivery option, we refund the cost of our standard option.
• Return under our extended guarantee (days 15 to 30 after delivery): we refund the product purchase price only; original shipping and handling charges are not refunded.
• Faulty, damaged or incorrect goods: we refund in full, including delivery charges, and we cover the cost of return postage (see "Damaged or Incorrect Goods" below).

In all cases other than faulty, damaged or incorrect goods, you are responsible for the cost of returning the items.

Returning your items

Email us at contact@lytea.co, quoting your order number, and we will confirm the returns address and instructions by email. Returns are processed through our European returns centre — please do not send items to any other address, as we cannot guarantee that returns sent elsewhere will reach us.

Because our returns centre is located internationally, return postage from the UK is typically in the region of £10–£16 for a standard tracked parcel. We strongly recommend using a tracked service and retaining proof of postage, as we cannot be held responsible for returns lost in transit. Please include your name and order number inside the package so it is clear the return is yours.

Items must be returned in their original condition, with no damage, and in suitable retail condition for future sale. If the goods show signs of use beyond what is necessary to establish their nature, characteristics and functioning (for example, a used bottle, or opened or partly consumed products), we may reduce the refund to reflect the diminished value of the goods, or — for products which cannot be returned after opening for hygiene reasons — refuse a refund, unless the product is faulty. If certain goods from a bundle package are kept, the value of those goods will be deducted from the refund.

You are legally obliged to take reasonable care of the goods while they are in your possession.

Refund timing

Refunds are issued to your original payment method. We will process your refund without undue delay and in any case within 14 days of receiving the returned goods, or of you supplying evidence of having sent them, whichever is earlier. In practice, most refunds are processed within 2–3 working days of the return being checked and approved.

Subscription cancellation

You may cancel your subscription at any time — there is no minimum term or fixed commitment. You can cancel within your online customer account, or by emailing contact@lytea.co.

Cancellation may take up to 5 working days to process. To avoid being charged for the next billing period, please cancel at least 7 days before the payment is due to leave your account. If a subscription order has already been processed for dispatch before we receive your notice of cancellation, it will be dispatched and charged as scheduled — you may then return it under the terms set out above.

Cancelling your subscription stops future billing; refunds for boxes already processed or dispatched are handled through the returns process described in this policy.

Damaged or Incorrect Goods

If your products arrive damaged, faulty, or do not match the description given on the website, please email us at contact@lytea.co as soon as reasonably possible, quoting your order reference number and describing the issue. Photographic evidence helps us resolve claims quickly.

For damaged, faulty or incorrect goods we will, at your choice, replace the goods or refund the value of your order for those goods in full, including delivery charges, and we will cover or refund the cost of return postage. Refunds for damaged, faulty or incorrect goods are processed within 7 days of our receipt of the returned goods or of the evidence we have requested.

This section does not limit your statutory rights, which may give you longer periods and additional remedies where goods are faulty or not as described.

Amendments and cancellation before dispatch

Amendments to orders can be made by contacting LYTEA via email and only when confirmation is granted.

Once an order is placed, it enters processing quickly and we are under no obligation to stop it. Cancelling an order before dispatch is a voluntary courtesy, not a right: we will attempt it only if the order has not yet been dispatched and your email reaches us and is read early enough for us to intervene — which we cannot guarantee. If we are unable to stop an order in time, it will be dispatched and charged as normal. Once an order has been dispatched, it cannot be cancelled while in transit: to obtain a refund, please accept delivery and then return the order under the terms set out above, contacting us by email to receive the returns address. Refusing delivery or failing to collect the parcel is not a valid method of cancellation or return — where a parcel is refused or uncollected and is returned to the carrier, destroyed or lost as a result, we may deduct the costs we incur from any refund due. Any additional postage costs are the responsibility of the customer. Nothing in this section affects your statutory right to cancel after delivery, as described at the top of this policy.

Returns outside the 30-day period

After the 30-day period has lapsed, we reserve the right to refuse a return. In exceptional circumstances a return may be considered at our discretion — please email contact@lytea.co quoting your order reference number, and each case will be considered individually.

Your statutory rights

Nothing in this policy limits or excludes your statutory rights under the applicable consumer law of the country or state in which you live — including, for customers in the United Kingdom, your rights in respect of goods which are faulty, not as described or not of satisfactory quality.