Terms and Conditions — LYTEA

OVERVIEW

This website, lytea.co (the "Site"), is operated by LYTEA ("LYTEA", "we", "us", "our"). We make the Site, together with all information, tools, products and services available through it (the "Service"), available to you on the condition that you accept these Terms and Conditions ("Terms") and the policies referenced in them, including our Returns & Cancellation Policy and Privacy Policy.

By browsing the Site or placing an order with us, you confirm that you have read, understood and agreed to these Terms. If you do not agree with any part of them, please do not use the Site or purchase from us.

We may add new products, features or tools to the Site from time to time; these will also be covered by these Terms. We may revise these Terms by publishing an updated version on this page. Material changes that affect existing subscriptions will be communicated to affected customers before they take effect. Continued use of the Site after changes are published means you accept the updated Terms. The current version is always available on this page, so we recommend checking back periodically.

Our store is hosted on Shopify Inc., which provides the e-commerce platform through which we sell our products.

1. ELIGIBILITY AND USE OF THE STORE

By placing an order, you confirm that you are at least 18 years old (or the age of majority where you live), or that you have permission from a parent or guardian who accepts these Terms on your behalf.

You agree to use the Site and our products only for lawful, personal purposes. You must not use the Service in a way that breaks any law in your jurisdiction, infringes intellectual property rights, or involves transmitting viruses, malware or any code of a destructive nature. If you breach these Terms, we may suspend or terminate your access to the Service with immediate effect.

2. PROMOTIONS, INTRODUCTORY OFFERS AND TRIAL PACKS

We occasionally run promotions, including discounted or free first boxes and trial packs. Unless we state otherwise, such introductory offers are available to new customers only and are limited to one per person, household, payment method and delivery address. Products supplied under a promotion are for personal use only and must not be resold or supplied to third parties in the course of business.

We monitor promotional orders to prevent abuse. Where we reasonably believe that duplicate accounts have been created to bypass offer limits, false information has been provided, automated or bulk ordering has been used, or an offer is being exploited commercially, we may: (a) cancel or refuse the order; (b) suspend the related customer account; and/or (c) exclude the customer from future promotions. We may ask for reasonable proof of address (for example a recent utility bill or driving licence) before dispatching a promotional order.

Where a promotional order is cancelled before dispatch due to suspected abuse, we may retain a sum reflecting the actual administrative, processing and payment-handling costs we have incurred. This is a genuine cost recovery, not a penalty, and nothing in this section affects your statutory rights as a consumer.

3. SUBSCRIPTIONS

Your subscription has no minimum term and no fixed commitment — you can cancel whenever you like, free of charge, through your online customer account or by emailing contact@lytea.co. An invitation to set up your customer account is emailed to you when you place your first order.

Cancellation may take up to 5 working days to process. To make sure you are not billed for your next box, please cancel at least 7 days before your next payment date. If a box has already been processed for dispatch before we receive your cancellation, it will be sent and charged as scheduled — but you can return it under our Returns & Cancellation Policy, which gives you 30 days from delivery to send it back.

Cancelling stops future billing; it does not by itself refund payments already taken for boxes that have been processed or dispatched. Refunds for those boxes are handled through the returns process. If an order has been processed but has not yet left the warehouse, we may still be able to cancel it for an administration fee of £3.95, which reflects the costs already incurred in processing the order.

4. RETURNS AND OUR 30-DAY GUARANTEE

We want you to love every LYTEA product. That is why we offer a 30-day money-back guarantee on all orders — double the 14-day statutory cancellation period under the Consumer Contracts Regulations 2013.

If you are not happy with your purchase, email us at contact@lytea.co within 30 days of receiving your order, quoting your order number. Full details of how returns work — including the returns address in Poland, refund timelines and the condition the goods must be returned in — are set out in our Returns & Cancellation Policy, which forms part of these Terms.

In brief: unopened products returned in resalable condition within 30 days are refunded in full (excluding original postage); consumable products that have been substantially used (more than 50% consumed) may not qualify for a full refund; and bottles that have been used cannot be refunded for hygiene reasons unless they are defective, in which case we will ask for photographic evidence and cover the cost of return. Nothing in this section limits your statutory rights where a product is faulty, not as described, or not of satisfactory quality.

5. PRODUCTS, DESCRIPTIONS AND AVAILABILITY

Some products may be available exclusively online and in limited quantities. We work hard to display our products, their colours and their packaging accurately, but we cannot guarantee that every screen will render colours identically.

Taste is personal. Flavour descriptions on the Site are a guide only, and we do not offer refunds simply because a flavour is not to your personal preference — though your statutory rights apply in full if a product is faulty or does not match its description.

We may limit sales of products to any person, region or jurisdiction, restrict order quantities, amend product descriptions and prices, or discontinue a product at any time. Any offer on this Site is void where prohibited by law.

Dispatch and delivery estimates are given in good faith but are not guaranteed. Orders must be paid in full before dispatch. For deliveries outside the United Kingdom, you are responsible for complying with local import rules and for any customs duties or import taxes that may apply.

6. CARE AND USE OF BOTTLES

To keep your bottle safe and in good condition: always check the lid is screwed on securely before drinking; wash by hand in warm soapy water after each use; do not put the bottle in a dishwasher or microwave; do not use bleach or chlorine-based cleaners; do not fill beyond capacity; hold the bottle firmly around the middle when opening or closing, and avoid over-tightening the lid. Bottles are not designed for alcoholic or hot drinks unless expressly stated, and are not guaranteed against major leakage caused by misuse.

7. PRICES AND CHANGES TO THE SERVICE

Prices may change without notice, but a price change will never affect an order you have already placed and paid for. If the price of your subscription changes, we will tell you in advance and you will be free to cancel before the new price applies. We may modify or withdraw any part of the Service at any time; where we do so, we are not liable to you or any third party for the modification or withdrawal itself, without prejudice to your rights in respect of orders already placed.

8. BILLING AND ACCOUNT INFORMATION

We may refuse or cancel any order, and may limit quantities purchased per person, per household or per order — including orders placed under the same account, payment card or delivery address, and orders that appear to be placed by resellers or distributors. If we change or cancel your order, we will aim to notify you within 48 hours using the contact details you provided, and where we cancel, we will offer an alternative or issue a full refund.

You agree to provide accurate, complete and up-to-date purchase and account information, and to keep your email address and payment details current so that we can process your orders and contact you when needed.

9. ACCURACY OF SITE CONTENT; ERRORS AND OMISSIONS

Content on the Site is provided for general information. Occasionally the Site may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct such errors and to update information or cancel affected orders (including after an order has been submitted) — where we cancel an order for this reason, you will receive a full refund. Historical information on the Site is provided for reference only, and we are under no obligation to update it except as required by law.

10. USER COMMENTS AND SUBMISSIONS

If you send us reviews, ideas, suggestions, competition entries or other materials ("submissions") — whether we asked for them or not — you grant us the right to use, edit, reproduce, translate and publish them in any medium, without restriction and without compensation, and you confirm that they do not infringe anyone else's rights. We are not obliged to keep submissions confidential or to respond to them.

You must not post content that is unlawful, defamatory, obscene, abusive or misleading, use a false email address, or impersonate anyone else. We may remove content that we consider objectionable, but we have no obligation to monitor submissions and accept no liability for content posted by you or by third parties.

11. THIRD-PARTY TOOLS AND LINKS

We may give you access to third-party tools which we neither control nor monitor. Such tools are provided "as is" and "as available", without warranties of any kind, and your use of them is at your own discretion and risk — please review the relevant third party's own terms before using them.

Links on the Site may take you to third-party websites that are not affiliated with us. We are not responsible for their content, accuracy or practices, and we are not liable for any harm or loss arising from purchases or transactions made on third-party sites. Please review their policies before transacting with them, and direct any complaints about third-party products to the relevant third party.

12. PERSONAL INFORMATION

Any personal information you submit through the store is handled in accordance with our Privacy Policy, available on the Site.

13. PROHIBITED USES

You must not use the Site or its content: (a) for any unlawful purpose or to encourage others to act unlawfully; (b) to breach any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, defame, intimidate or discriminate against anyone; (e) to submit false or misleading information; (f) to upload viruses or other malicious code; (g) to collect or track other people's personal information; (h) to spam, phish, spider, crawl or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with the security features of the Service or any related website. We may terminate your use of the Service for breach of any of these prohibitions.

14. WARRANTIES AND LIMITATION OF LIABILITY

We do not promise that the Site will be uninterrupted, timely, secure or error-free, and we may suspend or withdraw the Site at any time.

To the fullest extent permitted by law, LYTEA and its directors, officers, employees, agents, contractors, suppliers and service providers shall not be liable for any indirect or consequential loss, loss of profits, loss of revenue, loss of savings or loss of data arising out of your use of the Service or any product purchased through it, whether in contract, tort (including negligence) or otherwise.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the law of England and Wales. If you are a consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 to receive goods that are of satisfactory quality, fit for purpose and as described.

15. INDEMNIFICATION

You agree to indemnify and hold harmless LYTEA and its parent, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors and suppliers from any claim or demand, including reasonable legal fees, brought by a third party and arising out of your breach of these Terms or your violation of any law or of a third party's rights.

16. SEVERABILITY AND WAIVER

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will apply to the maximum extent permitted by law and will otherwise be treated as severed, without affecting the validity of the remaining provisions. Our failure to enforce any right or provision of these Terms does not amount to a waiver of that right or provision.

17. TERMINATION

Obligations and liabilities incurred before termination survive termination. These Terms remain in effect until terminated by you or by us. You may terminate them at any time by telling us you no longer wish to use the Service, or by ceasing to use the Site. If we reasonably believe you have breached these Terms, we may terminate this agreement and deny you access to the Service without notice; you will remain liable for all amounts due up to the date of termination.

18. ENTIRE AGREEMENT

These Terms, together with the policies published on the Site (including the Returns & Cancellation Policy and Privacy Policy), constitute the entire agreement between you and us regarding the Service, and supersede any prior agreements, communications or proposals, whether oral or written. Any ambiguity in these Terms shall not be construed against the drafting party.

19. GOVERNING LAW

These Terms, and any separate agreements through which we provide you with the Service, are governed by the laws of England and Wales. If you are a consumer, you will additionally benefit from any mandatory consumer protections of the law of the country in which you are resident, and nothing in these Terms takes those protections away.

20. CONTACT

Questions about these Terms should be sent to contact@lytea.co.